Many of our rods are versatile enough to handle various environments. However, certain rods (e.g., surf rods or saltwater-specific trolling rods) are specially designed to resist corrosion and target bigger saltwater species. Always check the product description or reach out to our support team for guidance on specific models.
Yes, we carry a range of lightweight, shorter rods intended for children. These are easy to handle and perfect for learning the basics.
We recommend starting with a spinning rod and reel combo, as these are generally more user-friendly. Our blog also has in-depth beginner guides, and our support team is here to help you find gear that matches your target species and fishing style.
We strive to provide detailed descriptions and high-quality images that accurately represent each item. Minor variations in color or design may occur due to different screen settings or manufacturer updates, but we do our best to keep listings current.
A: We partner with Stripe for secure online transactions. You can pay with major credit/debit cards, Link by Stripe, Apple Pay, Google Pay, or Interac e-Transfer (for Canadian customers).
A: Simply select the Apple Pay or Google Pay button during checkout. Your saved payment and shipping information will automatically populate, making the process quick and secure.
A: Yes, using Link by Stripe allows you to securely store your card information for future purchases. This feature is optional, and you can opt out at any time.
Declines can happen due to incorrect card info, insufficient funds, or security measures from your bank or our payment gateway. Verify your card details and billing address. If issues persist, contact your bank or our support team.
A: If you have a Canadian bank account, you can send an e-Transfer through your online banking. Select our email address from your bank’s Interac e-Transfer option. We have Autodeposit enabled, so no security question or answer is required.
Once we receive notification of your e-Transfer, we’ll match it to your order as soon as possible. Typically, the transfer is processed within a few business hours, but it can vary depending on your bank.
We do not refund Interac e-Transfers directly back to your bank. Instead, we issue store credit that you can use toward a future purchase. Ensure you’re comfortable with this policy before choosing the e-Transfer method.
Yes! Always mention your order number in the e-Transfer comments so we can promptly match your payment to the correct purchase.
We provide worldwide free shipping for orders under 2kg or over $99. If your order exceeds 2kg, there’s a $9.9/kg charge. For orders under $99, a $9.9/kg fee applies. Refer to our Shipping & Returns page for full details.
Most orders are processed within 1–2 business days. Actual dispatch from our warehouse may take around 2–4 business days, after which you can expect delivery within 5–15 business days, depending on your location.
Currently, we only provide standard shipping to keep costs low for our customers. We’ll update our Shipping & Returns page if expedited options become available in the future.
Once your order ships, we’ll send you a confirmation email with a tracking number (if available) and instructions on how to follow your shipment’s progress.
A: If you’re not satisfied with your purchase, email us at [email protected] within the applicable return window to initiate a return or exchange. For more details—such as possible restocking fees—check our Shipping & Returns page.
A: In most cases, customers cover return shipping unless the product arrived damaged or was incorrect. We may deduct original shipping costs from your refund if your order did not initially qualify for free shipping.
A: We do not provide direct refunds back to your bank for e-Transfer payments. You will receive store credit for future purchases instead.
A: Please contact us within 7 days of receiving your order. Provide photos of the damage or defect. If verified, we’ll ship a replacement at no additional cost or offer a suitable solution.
A: Many of our rods and reels come with limited manufacturer warranties. Check the product listing or warranty card included in the package. If you need assistance filing a warranty claim, contact our support team.
A: We do not currently offer extended warranties. However, we’ll announce such services if they become available. Always review the manufacturer’s guidelines for warranty details.
A: Some manufacturers have authorized repair centers. You can also email our support for guidance on local professionals or recommended service centers, depending on your location.
A: You can check out as a guest for most items, though creating an account speeds up future purchases, allows you to store addresses, and track orders more easily.
A: On the login page, click “Forgot Password?” and follow the instructions. We’ll send an email to your registered address for resetting.
A: Check your spam or junk folder first. If you still can’t find any emails, ensure you entered the correct email address during checkout and add [email protected] to your safe senders list.
A: Keep an eye on our homepage, sign up for our newsletter, or follow us on social media for the latest deals and promo codes.
A: Typically, only one promo code can be applied per order unless otherwise stated in the promotion’s terms.
A: Double-check for typos and verify the coupon’s expiration date or minimum purchase requirements. If you still have trouble, contact our support team.
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