Fishing Fusion Shipping and Returns Policy

At FishingFusion, we strive to make your shopping experience as smooth and worry-free as possible. Please review our shipping and return policies below to understand how we handle orders, deliveries, and refunds.

1. Shipping Policy

Worldwide Free Shipping

• Eligibility: All orders under 2kg in weight or orders totaling $99.00 or more qualify for free worldwide shipping.
• Automatic Application: No promo code is required; the free shipping will be applied during checkout for eligible orders.
• Overweight Surcharge: For orders exceeding 2kg, there is a modest charge of $9.9 per kg added to your shipping cost.

Standard Shipping Details

• Cost for Orders Under $99: A $9.9 per kg shipping fee applies, calculated based on destination, total weight, and package dimensions.
• Processing Time: Orders generally require 1-2 business days to process before shipment.
• Delivery Time: Once shipped, your package typically arrives within 5-15 business days, though exact timelines may vary by location.
• Warehouse Dispatch Note: Orders usually leave our warehouse 2-4 business days after they are placed.
• Expedited Shipping: Currently, no expedited shipping service is offered.

2. Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, please review the following guidelines.

Return Authorization

• Contact Us First: Email [email protected] for return instructions. You will receive further details on how to proceed with the return, including any applicable return forms or shipping labels.
• Time Frame: Please initiate your return request promptly. While we do not have a strict universal return window, earlier is always better to ensure a quick resolution.

Return Eligibility & Shipping Costs

• Product Condition: Items must be in the same condition as received—unused, with all tags/packaging intact, unless defective or damaged.
• Shipping Fees: Unless the item arrived damaged or defective, you may be responsible for covering return shipping costs. Original shipping costs may also be deducted from your refund if your order did not qualify for free shipping initially.

Damaged or Defective Items

• Inspection Window: If your order arrives damaged or defective, you must contact us within 7 days of delivery.
• Evidence: Provide clear images of the packaging and product damage in your email to facilitate faster processing.
• Resolution: Once verified, we will replace or refund the damaged/defective item at no extra cost to you.

Refund Processing

• Method of Refund: Refunds are typically issued to the original payment method used at checkout.
• Timeline: Once we receive your returned item and confirm its eligibility, please allow up to 5-7 business days for the refund to be processed. Some financial institutions may take additional time to reflect refunds in your account.
• Partial Refunds: In cases where the returned product is incomplete, shows signs of use, or is missing original packaging, partial refunds may apply.

3. Contact Information

If you have questions regarding shipping fees, delivery estimates, or need assistance with returns and refunds, please reach out:

• Email: [email protected]

Note: This policy may be updated periodically to reflect changes in shipping carriers, costs, or internal processes. Please review the Shipping & Returns page regularly for any updates.